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Ayvens CorporateAyvens Corporate
Accident management services for your leased vehicle
When your car breaks down, you need instant support. All you have to do is to get in contact with Ayvens via the service hotline. Support is available 24/7 and the team will work to bring you back on the road as quickly as possible with minimum disruption. Ayvens has partnerships with roadside assistance companies all around the globe. They act on behalf of Ayvens and in accordance with clear SLAs that focus on quality of service and limited off-road time.
Need help now?
Call the Driver Helpline on +30 2106100050
How to proceed if you're in an accident
Steps to take after a car accident in a leased vehicle:
- Safety first
Ensure the safety of all individuals involved. If there are injuries, call emergency services immediately.
- Contact us
Reach out to our accident management team as soon as possible. We're available [contact details]. Our experts will provide you with guidance on the next steps.
- Gather information
Collect details about the accident, including the location, date, and time. Exchange contact and insurance information with the other parties involved.
- Take photos
Document the accident scene with photos. Capture the damage to all vehicles and the surrounding area.
- Notify authorities
If necessary, report the accident to the local authorities and obtain a copy of the accident report.
- Insurance claim
If you are not insured by Ayvens, contact your insurance provider to initiate the claims process. Our team can assist you with this step as well.
- Vehicle repairs
If your leased vehicle requires repairs, we'll guide you to authorised repair centre for efficient service.
Break-ins and theft
If there is a partial theft (i.e someone breaks into your car takes something), first submit a report to the police and then contact Ayvens.
You’ll then need to fill out the accident report form. If your vehicle has been stolen (total theft), please inform the police first and then immediately contact us.
We’re here for you every step of the way!
No matter how careful you are, accidents can happen. But if something does go wrong, call us immediately so we can help you.
Repairs and replacement vehicle
Breakdowns are something unforeseeable that can affect all vehicles. At Ayvens we’re ready to help you no matter what happens.
In addition to unforeseen breakdowns, accidents can also occur. From a cracked windscreen to a dent in your door, the damage can be significant and sometimes dangerous.
Our repair centers offer rapid, professional service. They’re there to get you back on the road as soon as possible so that you can continue your journey. Major repairs are often time-consuming. That doesn't mean you need to change your plans!
We’ll provide you with a replacement vehicle until your car is repaired.
Call Ayvens Assistance on [contact details] Available 24/7!
Accident coverage exceptions
Damage caused to third parties or to the car itself is not covered if the car:
Damage caused to third parties or to the car itself is not covered if the car:
- Was being driven by a driver who was drunk or under the influence of drugs or did not have a driving license
- Suffers damage to the underside, tyres and rims, and no other car was involved in the accident
- Was towed by another car or the car is used to tow another car - unless Ayvens has been notified about this
- Was involved in an accident intentionally caused by the driver or because the driver was experiencing a mental health issue that affected their ability to drive safely
- Was involved in an accident at locations where car traffic is prohibited (e.g. airport runway), at locations where track-guided means of transport (e.g. trams) are in operation, or at locations off the road network.
Was used in an unorthodox manner (e.g. in races, to transport hazardous substances, for driving lessons, etc.) In these cases, the person responsible for the damage caused to the car or to third parties is the lessee of the car.
Personal data protection notice for persons involved in accidents
Where there’s been an accident, to enable the company to handle the relevant claims, settle claims and pay out compensation, Ayvens Greece may collect and process the personal data of drivers and/or passengers involved in an accident.
